Frequently Asked Questions
Real ingredients. Premium beef. Bold flavor.
Didn't find what you're looking for? Just ask. We've got you.
Product & Ingredients
What are the ingredients?
Great jerky starts with great ingredients. We use quality beef, thoughtfully chosen seasonings, and just enough swagger to make every batch hit hard on flavor. Because each flavor is built a little differently, you'll find the full ingredient list and allergen info on each product page.
Does Candy Cow contain MSG?
Yep. We use MSG because it makes things taste better. It amps up that savory, umami goodness that makes our jerky borderline addictive. It's widely recognized as safe, and we're always upfront about what goes into every bag. No secrets. Just flavor.
Where is Candy Cow made?
Candy Cow is crafted and shipped from Sacramento, California, where we obsess over quality and consistency in every batch.
Nutrition
What are the nutrition facts?
Because each Candy Cow flavor is built a little differently, nutrition facts can vary.
You'll find the most accurate nutrition information listed directly on each product page, so you know exactly what's in the bag you're about to crush.
Flavor & Quality
How spicy are your flavors?
We've got the full spectrum. Some flavors lean sweet with just a whisper of heat, while others bring a real, tongue-aware kick. Each product page breaks it down with tasting notes so you know exactly what you're signing up for.
Why does the texture sometimes vary?
We make our jerky in small batches with real ingredients, not factory shortcuts. That means slight texture shifts can happen. What never changes is the care, quality, and bold, addictive flavor in every bag.
Orders & Shipping
Where do orders ship from?
All orders ship from Sacramento, California, where our team packs every order with care before it heads your way.
How long does processing take?
Orders placed before 2 PM PST, Monday through Friday, typically ship the same day. Less waiting. More snacking.
What shipping carrier do you use?
We ship with UPS Ground to keep delivery reliable and consistent across the U.S.
Returns & Order Support
What is your return policy?
Returns can be requested within 14 days of delivery. Items must be unused, unopened, and in their original packaging. Once we receive and inspect the return, refunds are issued to the original payment method.
Questions along the way? Our team’s always here to help.
What if something isn’t right with my order?
If something shows up missing or a little off, don’t panic. Hit us up and we’ll move fast to make it right. Your happiness matters, and we’ve got your back.
Pricing
Why is Candy Cow priced this way?
We use premium cuts of beef, real ingredients, and craft everything in small batches. No shortcuts, no filler, no compromises. Every decision is made with one goal in mind: ridiculous flavor worth obsessing over.
Promotions & Updates
How can I hear about new flavors and special offers?
Join our email list for early access to new drops, exclusive promos, and occasional updates from the humans behind the jerky.